Exclusive VVIP Management is committed to protecting the privacy and confidentiality of all clients and website visitors. This Privacy Policy explains how we collect, use, store, and protect your personal information.
1. Information We Collect
We may collect the following categories of personal data:
- Full name and contact details (email, phone number)
- Billing and payment information
- Booking and reservation details
- Concierge preferences and service history
- Communication records
- Device identifiers and IP address data
- Identity verification documents (where required)
2. How We Use Your Information
Information collected is used exclusively for:
- Processing and managing service requests
- Client identity verification and security screening
- Communication regarding bookings and reservations
- Improving the quality of our concierge services
- Compliance with legal obligations
We do not sell, rent, or commercially exploit client data to third parties.
3. Data Security
We implement commercially reasonable technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Access to client data is strictly limited to authorised personnel.
4. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal or regulatory obligations.
5. Your Rights
Clients may request access to, correction of, or deletion of their personal data by contacting our Private Office directly. Requests will be handled with full discretion and in accordance with applicable data protection law.
6. Third-Party Disclosure
We may share limited information with trusted third-party service providers, venue partners, or security personnel solely to facilitate the delivery of agreed services. All third parties are bound by confidentiality obligations.
7. Cookies
Our website uses cookies to enhance the browsing experience. Please refer to our Cookie Policy for full details.
8. Policy Updates
This Privacy Policy may be updated from time to time. Continued use of our website following updates constitutes acceptance of the revised policy.
9. Contact
For all privacy-related enquiries, please contact our Private Office via the Contact Concierge page.